Shipping, returns, warranty and privacy.

We build, load and pack each unit at our shop in Arlington, Texas and ship from there by UPS or FedEx to the 50 US states and Washington, DC. UPS and FedEx do not deliver to PO boxes.

Your order leaves our shop within 2 business days of your payment. If we cannot ship in that time, we email you and you choose to wait or to get a full refund.

Ground shipping is included in the price. It takes 1 to 5 business days in transit to most of the US; Alaska and Hawaii take longer. Faster delivery is offered on the order page: 2-day air for $25 ($8 for each further unit in the same order) and overnight air for $65 ($12 for each further unit).

We email your tracking number when the label is made.

Take 30 days. Turn off your router and your cell data for an evening and run your household through the six practice steps. If the library does not earn its place, send it back for a full refund.

You have 30 days from the day it is delivered to return it for a full refund. Write to support@offgridbrainbox.com with your order reference and we reply with the return instructions. Refunds go back to the payment method you used.

The hardware is covered for one year from delivery. If it fails in that time, write to support@offgridbrainbox.com and we repair it, replace it or refund it.

The library itself is a set of open works from other publishers. What has and has not been tested on the device is listed, row by row, on the test record.

You can cancel any time before your order ships and get back everything you paid. To cancel, or to change the delivery address, write to support@offgridbrainbox.com with your order reference.

You pay on Square's secure payment page. Your card number is typed on Square's page and never passes through this site. Square sends the receipt to the email address you give it.

Orders shipped to a Texas address are charged 8.25% sales tax, shown before you pay. Prices are in US dollars, and the price is paid once: there is no subscription.

The device. An Offgrid Brainbox has no account and sends nothing anywhere. Your household plan is stored only in your own browser, on your own device.

When you order. We ask for your name, email address, shipping address and, if you choose, a phone number. We use them to take payment, ship your order and write to you about it. They are passed to Square (payment), to the carrier and the label service we buy postage through (delivery), to our email provider (order emails) and to the messaging service our team uses to handle orders.

When you ask a question. The form sends your name, email address and message to our team, and we use your email only to answer you.

How you found us. Your browser keeps a note of the page you arrived on, the site that linked to it and any campaign tags in the link, for up to 90 days. It is sent with an order or a question, so we know which page or advertisement brought you. This site runs no advertising trackers and no analytics scripts; our hosting provider keeps ordinary server logs.

We do not sell your information. To see, correct or delete what we hold about you, write to support@offgridbrainbox.com.

Offgrid Brainbox, Arlington, Texas. Write to support@offgridbrainbox.com. A person at our shop answers.